OPERATIONS, IMPROVED THROUGH DATA
I look for the insight hiding in operations data.
I'm part of the last-mile delivery and operations team at Al-Dawaa Medical Services Co. across all regions of Saudi Arabia — monitoring fleet performance, SLA compliance, and driver output to keep things on track. I use SQL, Power BI, and Python to turn On-Time Delivery and rider utilization data into decisions that help move those numbers in the right direction, while bringing operational thinking and ideas for last-mile app enhancements to the table.
WHAT THIS LOOKS LIKE DAY TO DAY
Data Analyst
Turns operational numbers — OTD, CPD/CPO, rider utilization — into dashboards and decisions.
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Years in E-commerce Ops
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Years in Last-Mile Delivery
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Core KPIs Owned
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Certifications
ABOUT
Every role built the next.
2019
Delivery Driver — Mrsool & HungerStation
Buraydah, Al Qasim
Frontline last-mile delivery — the starting point for everything that followed.
2022
Delivery Driver
Al-Dawaa Medical Services Co. — Jazan
Moved into e-commerce delivery operations.
2022
Promoted to Regional E-commerce Operations Team Leader
Al-Dawaa Medical Services Co. — East Region
Took ownership of OTD, rider utilization, and team performance across the East Region.
2026 – Present
Promoted to E-commerce Operations Team Leader
Al-Dawaa Medical Services Co. — All Regions
Expanded from East Region to operations monitoring and performance oversight across all regions nationwide.
Learning is my first choice — there is always another skill worth picking up.
CAPABILITIES
Operational depth, analytical range.
Operations
Data Analysis Applied to Ops
Automation & AI
Leadership
PROJECTS
Work that moved real numbers.
OTD Performance Dashboard
Tracks On-Time Delivery, delivery success rate, and cost-per-delivery (CPD/CPO) across the fleet in real time.
Rider Utilization Analysis
Breaks down rider utilization by zone and shift to guide fleet allocation decisions.
Root Cause Tracker
A structured framework for logging and resolving recurring delivery exceptions with delivery partners.
SQL Learning Log
Documenting the transition from Excel-based reporting to SQL queries for operational data.